Avantelier Helps Centre

Please read these terms and conditions carefully before using the Avantelier WEB STORE.

Avantelier WEB STORE Shipping Policy

This Shipping Policy (“Policy”) governs the shipping and delivery of products purchased through the Avantelier online fashion retail website (“Website”) operated by Avantelier (“Company”). By placing an order through the Website, you agree to be bound by this Policy.

Order Processing Time
a. Orders are typically processed and prepared for shipment within 3 days after the order is placed.
b. Please note that order processing time may be longer during peak seasons or promotional periods.

Shipping Methods and Carriers
a. The Company offers various shipping methods, including but not limited to standard shipping, express shipping, and international shipping.
b. The specific shipping options available for your order will be displayed during the checkout process.
c. The Company partners with reputable carriers to ensure reliable and timely delivery.

Shipping Time & Costs
a. Shipping costs are calculated based on the destination, weight, and dimensions of the package.
b. The shipping costs will be displayed during the checkout process.

As we work with independent designers and artists, all shipping times are estimates and shipping fees vary per designer. Please see the ‘Shipping’ tab on each product page for more information on where your order will be shipped from, as well as shipping costs and production times in the case of made-to-order items and dispatch time. Shipping costs can be higher when you order items from different designers.
From UK to UK standard fee is from £ 3.99 | 3-5 days
From EU to UK standard fee is from £15 |5-14 days
From Global to UK standard fee is from £25 | 10-14 days

Estimated Delivery Times
a. Estimated delivery times are provided during the checkout process and are based on the selected shipping method and destination.
b. Please note that estimated delivery times are provided by the carrier and are not guaranteed by the Company.
c. Delays may occur due to factors beyond the Company’s control, such as customs clearance procedures or unforeseen circumstances.

Taxes & Duties
Please, note that the product price and shipping costs do not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the country of destination. Please, see the shipping tab on the product page(s) to check the location of the item.

Tracking Orders
a. Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
b. You can also track your order by logging into your account on the Website and accessing the order details.

International Shipping
a. The Company offers international shipping to select countries.
b. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

Shipping Address
a. It is your responsibility to provide an accurate and complete shipping address during the checkout process.
b. The Company is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by you.

Lost or Damaged Packages
a. The Company takes utmost care in packaging and shipping your order. However, if your package is lost or damaged during transit, please contact our customer support team at [Contact Information] within [number of days] of the expected delivery date.
b. The Company will work with the carrier to initiate an investigation and resolve the issue as promptly as possible.

Change of Shipping Information
a. Once an order is placed, changes to the shipping address or shipping method may not be possible. Please ensure the accuracy of your shipping information before submitting your order.

a. If a package is returned to the Company due to incorrect or incomplete address information provided by you, refusal of delivery, or failure to claim the package from the carrier’s facility, additional shipping charges may apply for reshipment.
b. If you choose not to proceed with reshipment, a refund may be issued for the product(s) purchased, excluding the original shipping charges.

For any questions regarding shipping times and costs, please email Info@avantelier.com

By placing an order through the Avantelier Website, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.

Effective Date: 01,2023 |Last updated: 06,2023


If you have any questions about these Terms and Conditions, You can contact us:

● By visiting this page on our website: https://avantelier.com

● By sending us an email: info@avantelier.com

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